Ticket FAQs

I can no longer attend a screening. Can I get a refund for my tickets?

Refunds are only offered if tickets were purchased in error or if the screening is cancelled by NYICFF. Click here for full refund details.

How can I buy tickets to a sold out screening?

There is a waitlist for every screening that can be joined in-person at the venue up to two hours prior to the screening. Tickets will be sold to those on the waitlist no more than 5 minutes before the start of the screening.

Do I need a ticket for a small child?

A ticket is needed for any child over 2 years old. Children under 2 that will sit on a parent’s lap may enter without a ticket.

Is there reserved seating?

Seats are reserved for NYICFF Members at the Cinemascope level and higher. All other tickets are unreserved and seating is first come, first served. 

I don't see my packages, or I can't access tickets early even though I'm a member...

You must log in to your Elevent in order to access tickets during the Member early access window, and fulfill ticket packages.

How do I redeem a ticket package?

Redeeming a ticket package must be done as an independent transaction. First, login to your Elevent account. Second, select the option to begin fulfilling your package. Then add all screenings to your cart and complete the transaction. You may not add additional tickets to your cart while redeeming your package.

Do I need to print my tickets?

All NYICFF venues are able to scan tickets directly from a device, so there is no need to print them. You are welcome to print tickets if you prefer.

What happens if I am running late?

NYICFF does its best to accommodate late-comers, but may release tickets to customers on the waitlist once a screening has started. Please arrive at least 5 minutes before the scheduled start time.

Where is my theater?

You will find the name of the theater on your tickets. All addresses are below:

SVA Theatre - 333 W 23rd Street b/w 8th and 9th avenues

Cinepolis Chelsea - 260 W 23rd Street b/w 7th and 8th avenues

IFC Center - 323 6th Ave, at West 4th Street 

Scandinavia House - 58 Park Avenue b/w 38th and 39th Street

Alamo Drafthouse Brooklyn - 445 Albee Square W #4, Brooklyn, NY 11201

Museum of the Moving Image - 36-01 35th Ave Queens, NY 11106

Can I bring a group?

Yes! NYICFF offers group pricing ($2 off each ticket) for groups of ten or more. For bookings of 20 tickets or more, please contact outreach@nyicff.org

I have a discount code and I want my school to get credit for my purchase...?

Discount codes can not be used in conjunction with school fundraising partnerships. If you want your school to get credit (of $3 per ticket), you may not use a discount code.

What do I do if my question isn’t answered here?

If your question isn’t answered here, contact us at support@nyicff.org. NYICFF staff will get back to you within 2 business days.

If the matter is urgent, you can call us at 212-349-0330.

Refund Policy

The New York International Children’s Film Festival (NYICFF) does not issue refunds under any circumstances, except in the following two cases: 

  1. If a ticket is purchased in error and NYICFF is notified within 90 minutes of purchase.
  2. If an event is cancelled by NYICFF.

In all other cases, refunds are not offered, online, over the phone, or in person.

To notify customer support of an erroneous charge, or if you have questions, please email support@nyicff.org. NYICFF aims to respond to all inquiries within 48 hours.