I can no longer attend a screening. Can I get a refund for my tickets?
Refunds are only offered if tickets were purchased in error or if the screening is cancelled by NYICFF. Click here for full refund details.

How can I buy tickets to a sold out screening?
We run a waitlist for every sold-out screening that can be joined in-person at the venue up to two hours prior to the screening. Tickets will be sold to those on the waitlist no more than 5 minutes before the start of the screening.

Do I need a ticket for a small child?A ticket is needed for any child over 2 years old. Children under 2 that will sit on a parent’s lap may enter without a ticket.

Is there reserved seating?
Seats are reserved for NYICFF Members at the Cinemascope level and higher. All other tickets are unreserved and seating is first come, first served.

I can't access tickets early even though I'm a member.
You must log in to your Elevent account in order to access tickets during the Member early access window.

Do I need to print my tickets?
All NYICFF venues are able to scan tickets directly from a device, so there is no need to print them. You are welcome to print tickets if you prefer.

What happens if I am running late?
NYICFF does its best to accommodate late-comers, but may release tickets to customers on the waitlist once a screening has started. Please arrive at least 5 minutes before the scheduled start time.

Can I bring a group?
Yes! NYICFF offers group pricing ($2 off each ticket) for groups of ten or more. For bookings of 20 tickets or more, please contact support@nyicff.org.

I have a discount code and I want my school to get credit for my purchase...?
Discount codes can not be used in conjunction with school fundraising partnerships. If you want your school to get credit (of $2 per ticket), you may not use a discount code.

What do I do if my question isn’t answered here?
If your question isn’t answered here, contact us at support@nyicff.org. NYICFF staff will get back to you within 2 business days. If the matter is urgent, you can call us at 212-349-0330.

New York International Children’s Film Festival (NYICFF) does not issue refunds under any circumstances, except in the following two cases: 

1. If a ticket is purchased in error and NYICFF is notified within 90 minutes of purchase.
2. If an event is cancelled by NYICFF.

In all other cases, refunds are not offered, online, over the phone, or in person.

To notify customer support of an erroneous charge, or if you have questions, please email support@nyicff.org. NYICFF aims to respond to all inquiries within 48 hours.